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A guide to our Services

The Chapel - Service times, organist, music etc...

OUR SERVICE

  • Our funeral services are held every 60 minutes. This allows plenty of time to be seated and a maximum of 30 minutes for the service.
  • An extended service can be provided for an additional fee.
  • The funeral service can be as personal or unique as you wish.
  • The chapel can be personalised for any religion or belief.
  • Our uniformed chapel attendant will be available at each service.
  • The chapel is warm, welcoming and decorated with flowers.
  • We have seating for around 100 mourners plus ample standing room inside.
  • The service can be relayed outside via speakers for large attendances.
  • We have a modern computerised music system that can provide almost any music choice that is requested.
  • We can offer webcasting and recording of your service.
  • Flowers can be donated for use in the chapel after the funeral.
  • Floral tributes will remain displayed in the Flower Terrace for a minimum of 2 days.

 

SEE PERSONALISING YOUR FUNERAL PAGE FOR MORE INFORMATION ON MUSIC, WEBCASTS & SERVICE RECORDINGS.

Our chapel and offices are always open to visitors who would like to inspect the premises before a service. It is always advisable to ring in advance to ensure the chapel is free for you to look around

We welcome visitors who wish to inspect the chapel before a service. We would advise you to ring in advance to ensure the chapel is free for you to have a look around.

1. Cremation Service

Llanelli Crematorium has established a code of practice for all of the services we perform. This is to maintain our standards at the crematorium and to allow families to evaluate the level of care shown by our staff. We recognise that this is often difficult as people may be organising a funeral for the first time and may not be aware of what to expect. We hope this website will help you.

Each body is cremated with the coffin within 24 hours of the funeral service. Each body is cremated separately. All the cremated remains' are gathered together after the cremation and stored securely until a decision on their final resting place is made by the applicant.

The cremated remains/ashes are available for collection by the applicant (the person who arranged the cremation service, normally a close relative or Funeral Director) the next working day after the funeral.

Anyone can choose to inspect the crematory (where the cremation takes place) upon application to the manager. Information on what arrangements can be made for the dispersal of the ashes, or their safe storage at the Crematorium, will be sent to all applicants - within two weeks of the funeral.

A wide range of memorial choices will be provided within our gardens and Remembrance Room as well as for supply to your home. A trained member of staff is available to advise you on these matters.

Provision will be made to ensure that no funeral is delayed beyond three days of the requested date. This may involve the funeral taking place at the weekend or after 5pm on a weekday at no further cost. Llanelli Crematorium abides by the FBCA's (Federation of Burial and Cremation Authorities) code of conduct.

2. Policy Statement for Infant Cremation

Please click the following link to download our policy statement for infant cremation.

POLICY STATEMENT

 

3. Behind the Scenes

At Llanelli Crematorium we are very proud of our facilities and the high standards of care that we provide for the bereaved. On the day of a funeral or when visiting a loved ones resting place, families and visitors will only ever see our grounds and gardens, or the chapel.

This dedication to providing the highest standards of care is further demonstrated behind the scenes at the crematorium. These are the areas that are not normally accessed by the general public.

Once the curtains close and everyone leaves the chapel the coffin is carefully transferred to the crematory where the name plate is checked again. The deceased details are provided on a name card and this card will follow the deceased throughout the entire process. Once all checks are recorded the coffin is charged into the cremator and the cremation process commences.

At the end of the cremation process the remains are collected and cooled. The final stage is the reduction of the remains to a fine ash that is suitable for scattering. The ashes are placed into an urn or casket where the name card will be attached for identification.

Llanelli Crematorium has an open door policy whereby member of the public may by appointment view the facilities behind the scenes during an operating day. This policy will help dispel any myths and answer any questions. On seeing the cremation process the viewer can be reassured that all cremations take place individually, coffins are cremated with the deceased and that identity is maintained throughout the process so that a family can be sure that they receive the correct remains.

For further details about the cremation process please refer to the ‘Code of Cremation Practice’ which Llanelli Crematorium adopts in full.

4. Cremated Remains Info

Westerleigh Group has a policy of carrying out a cremation within 24 hours of the funeral service. This means that the cremated remains (ashes) will usually be available by lunchtime the following day. When the cremations forms are completed with your Funeral Director, you will be asked if you have made a decision on the disposal of the cremated remains. At this point it is important to remember that there is no rush to make a decision. It is always best to wait if you are not absolutely sure as once the ashes have been scattered or interred that decision cannot be reversed.

Your choices for the ashes are usually as follows:

  • Remove from the crematorium by the Funeral Director or the applicant for cremation (the person who completed and signed the cremations forms) for disposal elsewhere.
  • Scatter in the designated part of the garden at the crematorium. This is usually carried out 2 months after the funeral service, unless we are advised to scatter sooner. We can either carry out the scattering for you or the scattering can be witnessed by members of the family. One of our staff will carry out the scattering and a prayer or poem can be said for you. No memorials or markers can be placed with the ashes when they are scattered. If you prefer to have the area marked in some way, then you would need to inter the remains and choose from our choice of memorials.
  • Inter at a memorial at the crematorium (see separate section on memorial choices)
  • Retain at the crematorium. This is the preferred choice if you haven’t yet made a decision. The crematorium will look after the ashes for up to 6 months, until you are ready to make your choice. During this time it is advisable to pop along to the crematorium to look around the grounds or just chat to one of our members of staff who can explain all the options.

The choice of the final resting place for a loved-ones remains can be very worrying and confusing. We would like to reassure you that there is no rush to make a decision and we are always here to help wherever we can.

Remember we offer a beautiful range of unique jewellery – just a spoonful of the ashes is needed to create a piece of jewellery or a crystal keepsake – and the rest of the ashes can be buried or scattered elsewhere.

5. Metal Recycling

Following a cremation, a variable amount of metals will be retrieved from the cremator. This is usually metal left from the manufacture of the coffin – nails, screws and staples etc. – but also metal used in hip and knee replacements and orthopaedic implants.  Traditionally these metals were buried in the garden of the crematorium, but in recent years the guidelines were changed to allow the metals to be recycled, which was a much more sensible and worthwhile option. Now, approximately 50% of all UK crematoria are currently recycling metals.

The Westerleigh Group has adopted a metal recycling scheme which takes the metal and, after deducting costs involved in the recycling process, such as transport, sorting and smelting, donates the surplus to local bereavement related charities. In the 5 years Westerleigh have been involved in metal recycling we have donated a total of £110,000 to UK charities.

People often ask what happens to gold and jewellery during cremation. Precious metal such as jewellery left on the deceased will melt during the cremation process, combine with ash and become granular and hence unrecognisable. Some is lost within the cremator and some will be within the ashes. A proportion is found in the containers where other metals are kept whilst awaiting recycling. We would strongly advise that jewellery is not left on the deceased but is retained by the relatives as it is more valuable to them.

We always advise families that we will be recycling the metal retrieved from their loved ones cremations and they have the option to opt-out of the scheme if they wish and remove the metals themselves. However, the vast majority of families choose to join the scheme.

We donate this money once a year and the local press usually publish the story to enable families to learn what happened to the money.

6. Code of Cremation Practice

1. CONDUCT

The cremation of a human body is a highly emotional occasion for those taking part in the service. This must never be forgotten by the staff of the Crematorium, who must combine to create and maintain an atmosphere of reverence and respect throughout the entire proceedings.

2. STAFF

Greatest care must be taken in the appointment of members of the Crematorium staff, any one of whom may, by conduct or demeanor, detract from the atmosphere of reverence which it is endeavoured to create. All staff employed in the operation of cremators must be suitably trained in the technical and ethical procedures and certified as specified in the Secretary of State’s Guidance Notes of the Environmental Protection Act 1990 or any subsequent legislation made thereunder.

3. AFTER COMMITTAL

(a) A body shall not be removed from the Crematorium after the Service of Committal except for a lawful purpose. (b) Subject to receiving the necessary Authority to Cremate, the coffin and its contents shall be put into the cremator, as soon as practicable, exactly as they have been received on the catafalque. A body not cremated on the same day as the coffin is received at the Crematorium may only be retained on the written consent of the Applicant for cremation and in circumstances deemed necessary by the Cremation Authority, including impacts on the environment. All bodies retained at the crematorium will be accommodated in secure and sanitary conditions within the building. (c) Once a coffin with its contents has been placed in the cremator, it shall not be touched or interfered with until the process of cremation is completed. On completion the whole of the Cremated Remains/Ashes shall be collected and shall be disposed of in accordance with the instruction received.

4. CORRECT IDENTITY

(a) No coffin shall be accepted at any Crematorium unless it bears adequate particulars of the identity of the deceased person contained therein. If a coffin is encased, the cover and the coffin must bear adequate identity of the deceased person. (b) Every care must be taken to ensure correct identification throughout the whole proceedings from the moment the coffin is received onto the catafalque until the final disposal of the Cremated Remains/Ashes.

5. SEPARATELY CREMATED

Each coffin given to the care of the Cremation Authority shall be cremated separately.

6. COFFIN COVERS

When a re-useable cover is used to encase a coffin, signed authority must be given by the Applicant for the cremation authorising its use and consenting to its subsequent removal from the Crematorium.

7. METAL RESIDUES

Any metal found amongst the Cremated Remains/Ashes shall be disposed of in accordance with the directions of the Cremation Authority or Higher Authority.

8. CREMATED REMAINS/ASHES

The utmost care shall be taken to ensure that the Cremated Remains/Ashes, following their removal from the cremator, shall be kept separate and suitably identified. The Cremated Remains/Ashes shall be placed in a separate container awaiting final disposal. If the Cremated Remains/Ashes are to be disposed of in a Garden of Remembrance, this shall be conducted with reverence and respect. Cremated Remains/Ashes to be conveyed by a carrier service should be placed in a suitably labelled robust container and dealt with according to recommendations laid down by the Federation of Burial and Cremation Authorities.

9. CREMATORS AND ANCILLARY EQUIPMENT

Cremators and all other ancillary equipment used in the Crematorium shall be kept in good repair and maintained in accordance with manufacturers’ recommendations, and the requirements of the current guidance Notes issued under the Environmental Protection Act 1990 or subsequent legislation.

10. STATUTORY REGULATIONS

All cremations shall be carried out according to the provisions of the Cremations Acts and the Regulations made thereunder, and any subsequent legislation.

Issued October 2014

7. Our Aims

  • To make sure every funeral service is regarded as a major event and receives the same priority as if it was for a member of one's own family or a civic or national dignitary.
  • To provide improved facilities for the public, funeral directors, clergy and staff. We have spent considerable time and resources on building better facilities but it is important that we maintain them well so that the intended users get the benefit.
  • To provide a colourful, warm and comforting environment for mourners, clergy, funeral directors and staff, both within and outside the building. This includes landscaping to the grounds, particularly to ensure the maximum colour during the winter months.
  • Flexibility and adaptability. We exist for the benefit of the public and not the reverse.
  • Providing for different community groups to meet their needs. The differences between communities are something which we encourage as it displays our ability to be flexible and to create a funeral ceremony that people want.
  • Innovation - We want to anticipate people's needs and be open minded about what services we should provide. People's expectations are always changing and we must strive to keep up with, if not ahead of their demands.
  • If we don't meet these aims, please let us know. Our complaints' procedure is shown on the YOUR FEEDBACK page.

8. Grounds Maintenance

We will endeavour to maintain a consistently high standard of grounds maintenance, through the year. The grass in each crematoria will be cut every 2-3 weeks (except in extraordinary weather conditions) as a minimum throughout the growing season. Bins to be emptied daily in those sections visited frequently. All major roads and paved areas to be swept/blown daily. Toilets will be inspected regularly and cleaned daily. All groundsmen and women to wear identifying clothes.

9. Other General Information

  • All staff will act with respect and sympathy in all matters relating to the care of the bereaved.
  • All administrative staff to wear identifying clothes.
  • All correspondence will receive a reply within three working days.
  • Book of Remembrance is open Monday – Friday 9am till 5pm and on Saturdays (if there’s a funeral taking place) 9am – 12 pm
  • Full disabled facilities will be provided including ramps, designated parking, loop system and disabled toilets.